Who are Peer Support Providers?

Peer Support Providers are volunteers who are selected from the LGBTQIA+ community to be part the Community Wellbeing Project, and have received rigorous training on offering peer support. The trainers and facilitators for this program – Shruti, Gauri, and Pooja – are also from the community and practicing mental health professionals. 

Is it free to receive peer support?

Yes, this service is completely free of cost for the service seekers who are from LGBTQIA+ community.

 

Is this service only for people from the LGBTQIA+ community?

Yes, it is only for the people from the LGBTQIA+ Community. 

 

How will I connect with Peer Support Providers?

You can directly contact a Peer Support Provider of your choice and comfort from the directory which will go live on April 22nd.  You can register your email, so we can notify you when the profiles of Peer Support Providers are available for you to contact them.

 

What are the timings to speak to Peer Support Providers?

You can directly contact Peer Support Provider and decide on a mutually agreeable schedule for your one-on-one sessions. 

 

What languages Peer Support Providers can speak?

Peer Supporters  can speak 14 different languages. You can find this information listed under Peer Support Providers’ profiles. Currently the available languages are English, Hindi, Tamil, Gujrati, Marathi, Kashmiri, Telugu, Malayalam, Kannada, Nyishi, Punjabi, Bengali, French, and basic Sign Language.

 

Can I find a Peer Support Provider in my state?

There are 35 Peer Support Providers in our cohort from 14 states across India – Andhra Pradesh, Arunachal Pradesh, Assam, Gujarat, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Punjab, Tamil Nadu, Telangana, Uttar Pradesh, West Bengal and Delhi.

 

Do I have to share my personal information?

No, you do not need to share your personal information to your Peer Support Provider. You can talk to your Peer Support Provider anonymously as well.

 

What is Confidentiality Policy? 

This is a strictly confidential support offering. What you feel comfortable sharing with your Peer Support Provider remains confidential to your Peer Support Provider only. Safe Access or its staff do not have any access to your personal information.

 

What will be the mode of communication with my Peer Support Providers?

You can work with your Peer Support Provider on the mode of communication. It could be a phone call, WhatsApp call or a Zoom call and you can remain anonymous. 

 

Where can I provide feedback or register my grievances about the service?

If you want to provide a feedback or register any grievances about the service, you can write us at cwp@safeaccess.co.in.